Shipping policy

Shipping Policy

Every Vistara order is packaged with the care your home deserves — protected to arrive in perfect condition, ready to find its place in your space.

1. Where We Ship

Vistara ships to the United States and internationally to select countries. Orders shipped internationally may be subject to import duties, customs fees, and local taxes upon arrival. These charges are set by the destination country's customs authority and are the sole responsibility of the recipient — they are not included in the order total.

2. Order Processing

Orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

3. Estimated Delivery Timeframes

  • Order processing: 1–3 business days
  • Delivery to your address: 7–12 business days from dispatch
  • Estimated total from order date: 8–15 business days

These are estimates and may vary based on destination, carrier conditions, seasonal demand, or customs clearance for international shipments. In no case will delivery exceed 30 calendar days from your order confirmation date.

4. Order Tracking

Once your order is dispatched, you will receive an email with your tracking number and a link to monitor your shipment in real time at vistara-us.com/apps/parcelpanel. Tracking updates may take up to 24–48 hours to become active after dispatch.

5. Free Shipping

Vistara offers free shipping on all orders, with no minimum purchase required. Any applicable shipping costs will always be shown clearly at checkout before you confirm your order.

6. Delivery Address

Orders are shipped to the address entered at checkout. Please verify your details before placing your order — Vistara is not responsible for delays or non-delivery caused by an incorrect or incomplete address.

If no one is available at the time of delivery, the carrier will leave a notice and may attempt a second delivery or hold the package at a local collection point.

If an order is returned to us due to a customer-related issue — such as an incorrect address or repeated failed delivery attempts — we will contact you by email. Any re-shipping costs in such cases may be charged to the customer.

7. Inspect on Arrival — Important for Fragile Items

We strongly recommend inspecting the outer packaging immediately upon receiving your order. Decorative items can be sensitive to impact during transit. If you notice any signs of damage to the package:

  • Note the damage on the carrier's delivery receipt before signing.
  • Email support@vistara-us.com within 48 hours, including photos of both the outer packaging and the item inside.

Prompt notification helps us resolve any issue as quickly as possible.

8. Lost or Undelivered Orders

If your order has not arrived within the maximum estimated timeframe and tracking information does not resolve the situation, contact our team at support@vistara-us.com with your order number and tracking number. We will investigate with the carrier and, as applicable, arrange a replacement or issue a full refund.

This policy complies with applicable US FTC regulations and EU Consumer Rights Directive 2011/83/EU for EU customers.